Legal & Terms
Terms of Service
Last updated: January 2026. Please read these terms carefully before booking or providing services on the BoltClean platform.
1. Acceptance of Terms
- By accessing or using the BoltClean website, mobile application, or on-demand cleaning services, you agree to comply with and be bound by these Terms of Service.
- If you do not agree with any part of these terms, you should not access or use the platform.
- BoltClean reserves the right to revise or update these terms periodically. Continued use of the platform indicates acceptance of any modifications.
2. Service Scope & Platform Role
- BoltClean operates a marketplace technology platform that connects customers with independent, vetted cleaning professionals.
- We facilitate scheduling, dispatch matching, quality control, customer support, and cashless payment handling.
- Services are currently active across residential estates, student hostel hubs, and commercial spaces in Ilorin, Kwara State, with nationwide rollout underway.
3. Bookings, Payments & Rescheduling
- All cleaning requests and payment transactions must be conducted through our official application or platform.
- Service rates are transparently stated before booking confirmation. Payments are held safely until the cleaning session is completed.
- Customers may reschedule or cancel bookings directly in the app. Cancellations made within 2 hours of cleaner dispatch may be subject to a minor mobilization fee.
4. Quality Guarantee & Safety Standards
- Every cleaner on the BoltClean network undergoes thorough identity verification and skills assessment.
- We provide a quality satisfaction policy: if any area of your cleaning does not meet standard quality, notify our support team within 24 hours for a prompt resolution or touch-up clean.
- Users and cleaners are expected to treat each other with mutual respect and maintain a safe working environment.
Need clarification on our terms?
Our legal and support teams are available to address any questions regarding service terms and partner agreements.